Terms & Refunds
The plain-English terms for buying an SI1 AI Assistant.
Who we are. Super Intelligence One (SI1) is a registered business name of Christian Ganaban, a sole trader based in Melbourne, Australia. ABN 84 709 184 265. Contact: [email protected].
What you are buying. SI1 Ready, Personal and Business are one-off purchases for the setup of an AI assistant as described on the AI Assistants page. SI1 Workforce is quoted separately. Optional AI Care Plans are offered after delivery and are not included in the one-off price.
Prices and payment. Prices are in Australian dollars. Super Intelligence One is not registered for GST, so no GST is charged. Payments are processed securely by Stripe.
How delivery works. After payment you complete the onboarding questionnaire. We review your answers, may ask follow-up questions, and confirm the scope and an expected delivery date by email before the build starts. Builds are reviewed by a person before delivery.
Your AI platform. Assistants are set up on an AI platform you choose, such as ChatGPT, Claude or Gemini. You own that account, and any subscription to it is paid by you directly and is separate from SI1's fee. We will never ask for your password. Where access is needed we use the platform's own sharing or permission tools, and access is removed after handover.
Using your assistant. An AI assistant can make mistakes. Check important outputs before relying on them. Assistants that help with money, health, legal or similar matters organise information and explain things in plain English; they do not provide financial, medical or legal advice and do not replace a licensed professional.
Refunds. If you change your mind before we start your build, email us and we will refund you in full. Once the build has started, change-of-mind refunds are at our discretion and may be partial to reflect work completed. If we cannot deliver what was described, we will refund you in full. If something we deliver does not work as described, tell us within 30 days and we will fix it or refund you.
Your consumer rights. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.
AI Care Plans. Care Plans are billed monthly and can be cancelled at any time by email. Cancellation takes effect at the end of the current billing month.
Privacy. How we handle your information is set out in our Privacy page.
Last updated 3 October 2026.